Help Desk Support Officer

Help Desk Support Officer

About the Job

Location:Hobart, TAS
Job Type:Full Time / Temporary / Contract

Great Team
Start ASAP
Fantastic Opportunity

Fantastic opportunity for an IT Help Desk Technician within a IT Service Company  
Roles like this one don't often come along, excellent company with great remuneration package, you even get paid training.   
Your Primary Responsibilities will include -     
Provide Level 1-2 help desk support in a operation role     
Assists with installations, configuration of servers, and ongoing usability of desktop & laptop computers, peripheral equipment and software with established standards and guidelines        
Work with vendors to resolve technical problems with equipment and software        
Interact with computer platforms in a multi-layered client server environment        
Ensure desktops interconnect seamlessly with diverse systems including file servers, email servers, application servers and administrative systems        
Train staff on basic use of hardware, software and remote access        
Recommends and / or performs upgrades on systems        
Works with Procurement staff to purchase hardware and software   
6 Months-2  years Experience using the following technologies -   

IT Qualification:
Windows 2000, XP and Vista   
MS Office Suite 2000, 2003 and 2007        
MS Active Directory and Exchange 2003   
Basic Networking  
Experience using a call logging system     

Essential Skills: -     
Ensure problems are resolved according to SLAs        
Excellent verbal and written skills        
Strong Technical Aptitude        
Strong Customer service skills        
Ability to work under minimal supervision        
Punctuality is essential        
Ability to prioritise problems and appreciate business criticality   
   
This is a fantastic opportunity for an IT Help Desk Technician with excellent communication skills who can keep a cool head in stressful situations. This is an opportunity to work for a leading employer who rewards innovation and cherishes creativity, their aim is to get the best out of people through proactive personal development & growth & a flexible style of working.

Please call Arron Hughes on 02 8243 1992 for a confidential discussion.